SupportOthers.online has been designed as a marketplace for the purchase of digital gift cards, It is meant to assist customers in connecting with local businesses and helping them during the coronavirus crisis by pre-paying for good and services. The initiative is aimed at helping local businesses stay afloat and financially stable until the end of the coronavirus pandemic or such a time when they can reopen.
Once registered with SupportOthers.online, businesses can create listings that can help their customers locate them in order to make secure payments today in exchange for services and goods that will be available once services are restored post the pandemic. Customers who purchase gift cards can save them as documents of purchase which can be redeemed later.
Type of Information SupportOthers.online Collects
In case you are a customer using SupportOthers.online to connect to vendors and local businesses, here is all the information we require for you to register and create a profile:
For vendors that register on the platform, SupportOthers.online collects the following data:
How SupportOthers.online Uses Data
SupportOthers.online collects and uses all the information with the intention of maintaining the accounts and profiles of users. It aids us in smoothly providing the desired “service” to users and increase customer satisfaction. The information is collected with users’ consent and then processed once the user is registered on the site. The information is then used to provide users with relevant information and data and also use it to respond to queries sent by users and conduct interactions on the SupportOthers.online chatbot. Further, the information can also be used by us to prevent fraud, identity verification and enforcement of our “Terms of Service” in order to protect SupportOthers.online users and patrons. When a user registers with the service, he or she is giving SupportOthers.online the consent to contact them, within the prescribed legal limit, via text message or email. Email communications always come with a link for users to “unsubscribe” to the interactions in case they so wish.
Data Security and Storage
When SupportOthers.online Shares Data
In case a user purchases a gift card with SupportOthers.online, information about them includes name, email address and telephone number will be shared with vendors so that the latter can stay informed and fulfil their end of the bargain by redeeming the gift card when such a time comes.
In case a user sets up a business profile on the site, SupportOthers.online may share information consensually provided by them to promote the business and help the business build a brand image and profile.
SupportOthers.online has the prerogative to consult third-party providers of services and share financial information of customers with such parties that provide payment services in case of a gift card purchase. This is done to provide additional functionality and integration to SupportOthers.online’s payment processors. The handling of data by such third-party payment processors, however, is subject to their own terms and conditions and well as privacy policies. SupportOthers.online shares user information with third parties in case said users opt for services and goods provided by those parties to increase interoperation of products.
SupportOthers.online is liable and legally bound to share user information in the following cases
Cookies: Cookies are small files containing text that are stored on a web visitor’s applications and browsers. Cookies are widely used to make browsing on the internet easier. It allows users to save passwords, bookmark links and so on. Different sets of cookies are used to each run the website as well as the “service”.
The types of cookies used to maintain the SupportOthers.online website include:
Performance Cookies – are meant for collecting information about individual usage of “service” and website by users and visitors. The information may include data about the websites a user visits the most to track them. This data can further help us optimise the “service” by making it easier to navigate. The data collected by these cookies is anonymous and aggregated.
Strictly Necessary Cookies – are essential for allowing users to smoothly navigate and browse the website while using the service and other related features.
Functionality Cookies – are meant for allowing the “service” as well as the website to memorize and store choices that visitors make while browsing. These include preferences, geographic locations and much more. The collected information is anonymous.
Apart from the aforementioned, the SupportOther.co website may also use the following identification methods:
Pixel tags – are small code blocks which store and retrieve the certain user information, such as device and/or browser type/version, OS, visiting time, IP address, and referring website, as well as track the users’ website visits on the web. As such, these may either be installed on a webpage or “called-up” by a web page and/or application.
Software Development Kits (SDKs) - this feature functions a lot like the cookies and pixel feature. However, it can only be operated in the context of mobile applications that may not always support cookies and pixels. In such cases, information regarding user interaction, user device and network information can be installed by the developer of the application in the form of code.
SupportOthers.online can use third-party service providers that have the authorisation of placing pixel tags, cookies or related technologies on the website or on the “service” but only after they receive explicit permission from SupportOthers.online. Such technological enhancements can help SupportOthers.online compile analytics and metrics that can assist in improving the “service” as well as the “website”. Cookies and technologies relating to third party providers are subject to the latter's privacy guidelines.
Consent for transferring data: SupportOthers.online provides and supports the “service” at a global level. In case users choose SupportOthers.online, they also give us consent to process and transfer personal data even on servers located outside of the country where the user lives.
Subprocessors: SupportOthers.online may sometimes use subprocessors owned by a third party to make the “service” as well as the website easily available to users. In such cases, third parties could gain access to certain data and further store and process it for use. SupportOthers.online maintains strict contacts with such subprocessors and works for restricting their access over personal data, its use and disclosure. SupportOthers.online is responsible and reliable to ensure the proper processing of personal information as per company guidelines.
The “service” provided by SupportOthers.online is explicitly meant for adults above 18-years- old. In the case of minors, the “service” is inaccessible and the former are not allowed to use it or share any personal information on the site without the explicit consent of their parents or legal guardians.
Changes to this Policy
Launch Date: May 10, 2020